At PKTK, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written this in plain language so you actually understand what you're agreeing to — not just a wall of legal text.
Six core commitments that define how PKTK handles your personal data — from the moment you register to every transaction you make.
Every piece of data transmitted between your device and PKTK's servers is protected by 256-bit SSL encryption. This applies to your login, deposits, withdrawals, and any personal information you submit. No one can intercept your data in transit.
PKTK does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process payments, and improve your experience on the platform. Full stop.
You have the right to access, correct, or request deletion of your personal data at any time. PKTK will respond to all data requests within 30 days. Contact our support team to exercise any of your data rights.
PKTK only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We don't collect data for the sake of it. If we don't need it, we don't ask for it.
Your data is stored on secure, access-controlled servers. PKTK does not store payment credentials such as mobile wallet PINs or passwords. Payment processing is handled by verified third-party gateways with their own security certifications.
In the unlikely event of a data breach that affects your personal information, PKTK will notify affected users promptly and take immediate steps to contain and investigate the incident. We don't hide security incidents.
PKTK is an online gaming platform operating at pktk.io, offering casino games, slots, and live gaming experiences to players in Bangladesh. When you register and use the PKTK platform, PKTK acts as the data controller responsible for your personal information.
This Privacy Policy applies to all users of the PKTK website, mobile app, and any related services. If you have questions about how your data is handled, you can reach our data team directly at [email protected].
Data Controller: PKTK is responsible for deciding how and why your personal data is processed. This policy describes those decisions in full.
PKTK collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party services such as payment processors.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided by you at registration or verification |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket), transaction history | Provided by you and payment processors |
| Technical Data | IP address, device type, browser, operating system | Automatically collected during platform use |
| Usage Data | Games played, bets placed, session duration, login times | Automatically collected during platform use |
| Communications Data | Support chat logs, emails sent to PKTK | Generated when you contact support |
PKTK does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations (for example, if you request self-exclusion).
Every piece of data PKTK collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.
Marketing Opt-Out: If you no longer want to receive promotional emails or SMS messages from PKTK, contact support at [email protected] and we will remove you from our marketing list within 5 business days.
PKTK processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
PKTK does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:
Third-Party Contracts: All third parties who receive your data are bound by data processing agreements that require them to handle your information securely and only for the specified purpose.
PKTK uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the PKTK website or use the app.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the PKTK platform.
PKTK retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods are as follows:
When data is no longer required, PKTK securely deletes or anonymises it so it can no longer be linked to you as an individual.
As a PKTK user, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
Request a copy of all personal data PKTK holds about you. We'll provide it in a clear, readable format within 30 days.
If any of your personal data held by PKTK is inaccurate or incomplete, you have the right to have it corrected promptly.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Ask PKTK to pause processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to PKTK processing your data for direct marketing or where processing is based on legitimate interests that you feel override your rights.
The PKTK platform is strictly for users aged 18 and over. PKTK does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, their account will be closed immediately, all data will be deleted, and any deposited funds will be returned to the original payment source.
If you believe a minor has registered on PKTK, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Age Verification: PKTK uses identity verification checks to confirm the age of players. These checks may be triggered at registration or at any point during your use of the platform.
PKTK implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While PKTK takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
Security Incident Response: PKTK has a documented incident response plan. In the event of a data breach, we will assess the impact, contain the incident, notify affected users, and report to relevant authorities as required by law — all within the legally required timeframes.
PKTK may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your data, PKTK will notify registered users via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how your data is being protected.
Your continued use of the PKTK platform after any updates to this policy constitutes your acceptance of the revised version. If you disagree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way PKTK handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 5 business days.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Response Time: PKTK aims to acknowledge all privacy-related requests within 48 hours and provide a full response within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.
Now you know exactly how PKTK handles your data. Register in two minutes, deposit with bKash or Nagad, and enjoy 200+ games on a platform built around trust, security, and fair play.
18+ only. Gaming involves financial risk. Please read our Terms and Conditions before playing.